HubSpot Live Chat is ideal for small to mid-sized companies and teams on a budget and who want to get set up quickly. However, you can upgrade to a paid account to get access to more advanced functionalities such as if/then workflows and transferring chats to different team members. Live Chat is included with the Free HubSpot CRM. Pricing: It’s a free feature offered as part of the free HubSpot CRM (read our HubSpot CRM review). Consequently, you’ll be able to engage the most valuable warm leads.Īnd while you focus on the most critical chats, you can leverage HubSpot’s bot feature to automatically handle things like answering standard queries, booking meetings, and qualifying leads. You can tweak its widget based on your brand’s overall outlook, and then set up various chat messages to target specific audience profiles. You can take notes, send emails, make calls, schedule follow-up tasks, and create support tickets in one place, making following up an absolute breeze for your team This makes for an excellent customer experience. Because it’s built on top of the free HubSpot CRM, you’ll know exactly who you’re chatting with and what pages they viewed on your website, be it a prospect, long time customer, or new contact.

You can also set up a chatbot to personalize your conversations at scale. If no one can respond immediately, you can enable an email capture form so your visitors can get in touch. HubSpot’s live chat tool lets you set up targeted messages for different pages or segments of your audience. HubSpot’s live chat feature embeds with your website to enhance customer support and the corresponding conversion process.

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